Privacy policy

Welcome to GENMALL (“we,” “our,” or “us”), available at https://genmall.shop. We respect your privacy and are committed to protecting your personal information when you visit our website, place an order, or contact our support team.

1. Information We Collect

We may collect the following information:

Personal information: Name, mobile number, email address, billing address, and shipping address.
Order information: Products purchased, order history, payment status, invoices, cancellation details, and refund records.
Technical information: IP address, browser and device information, pages visited, cookies, and website usage data.

2. How We Use Your Information

We use your information to process and fulfil orders, verify payments, arrange delivery, provide customer support, send order updates, improve our website, prevent fraud, and comply with applicable laws.

We may also send promotional messages where permitted by law. You may opt out of promotional communications at any time.

3. Payment Information

Online payments are processed through third-party payment providers. GENMALL does not intentionally store complete card details, CVV numbers, UPI PINs, or internet banking credentials on its own systems.

4. Cookies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, analyze website traffic, and improve your shopping experience. You can manage cookies through your browser settings.

5. Sharing Your Information

We do not sell or rent your personal information. We may share relevant information with trusted service providers, including courier partners, payment gateways, website hosting providers, analytics services, and customer support providers. We may disclose information to authorities where legally required.

6. Data Security and Retention

We use reasonable safeguards to protect personal information from unauthorized access, misuse, or disclosure. No method of electronic storage or transmission can be guaranteed completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, financial records, dispute resolution, fraud prevention, and legal compliance.

7. Your Rights

Subject to applicable law, you may request access to or correction of your personal information, request deletion where legally permissible, or withdraw consent where applicable. Contact us using the details below to submit a request.

8. Third-Party Websites

Our website may link to third-party websites and services. GENMALL is not responsible for their privacy practices. Please review their respective policies before providing personal information.

9. Children's Privacy

Our website is not intended for unlawful collection of personal information from children. Individuals who are not legally able to enter into a purchase agreement should use the website under the supervision of a parent or legal guardian.